Enhanced Telephony

Maximize your investments. Reduce Operational Costs.

Communicate more efficiently and maximize your resources with Critical Hub's Enhanced Telephony services. Enhanced Telephony requires no PBX or phone system. Rather, you receive not only Critical Hub's business-grade communication services but a full features Virtual PBX/phone system as well - without the management or installation headaches.

Enhanced Telephony's account types, system features and add-on's can be combined and customized to create a custom, virtual phone system. Enhanced Telephony is ideal for both small-medium office environments, as well as distributed corporations, with one or many locations and a variety of communication needs.

With Enhanced Telephony, you'll have access to all the benefits of IP Telephony (VoIP) without the heavy hardware, software or staff investments normally required. And, installation is fast - you can have your Enhanced Telephony phone system up in just days!

Service Details:


System Features:


Virtual PBX Features (VPF) - Create a unified Centrex/PBX phone system with all your Enhanced Telephony accounts. Assign & dial extension numbers, park calls, and transfer calls.

Hunting (H) - Don't let your main phone number be busy again. Have incoming calls sent to a group of accounts. The incoming call "hunts" for an available phone. Can be configured for random hunt, as a simultaneous ring, or in a pre-defined order.

Standard Dial Plan (ETSD) - Standard Telephone Plan, with calls to Puerto Rico, United States and Canada for only 2.5¢ per minute. Includes unlimited worldwide on-network calls with any other Critical Hubsubscriber. Includes up to two follow-me destinations.

HF Account (ETHF) - Virtual Telephone Plan - ideal for additional voicemail boxes, faxmail, recorded messages or
basic call forwarding. Includes up to two follow-me destinations.


SIP Trunking Add-on's:

• Add-on UM (HTUM)
Activate Unified Messenging features on any PRI Trunk to activate Critical Hub-provided messaging features including Voicemail, Auto Attendant and Hold Queuing.

• Add-on PR DID (HTDID)
Add a local Puerto Rico DID to any Enhanced Telephony Account.

• Add-on World Virtual Number (WVN)
Add a phone number from outside of Puerto Rico. Numbers are available from all fifty U.S. States, as well as worldwide. Pricing varies, depending on the location selected, and may include per minute fees for received calls.

• Toll Free Number (TFN)
Accept toll free calls. Inbound calls are billed only 7¢ per minute for the first 1000 minutes per month, and 5¢ per minute for all minutes after that.


Pdf Documents > Enhanced Telephony Specification Sheet (1.8 Mb)



  Puerto Rico Bridge Initiative